Return Policy
1. Scope of Application
This Return Policy (hereinafter referred to as "this Policy") applies solely to all products redeemed by users through the Points Store. The act of redemption constitutes your acknowledgment that you have read and agree to the entire content of this Policy.
2. Order Cancellation Rules
- Cancellation Timeframe:
Users may apply to cancel an order within 1 hour after the order is generated.
Upon cancellation, the points used for payment will be automatically refunded in full to your account. Orders cannot be cancelled if more than 1 hour has passed since generation.
3. Returns and Replacements Policy
(1) Basic Principle
The Points Store does not support returns or replacements without a reason.
Returns or replacements may be requested if the product arrives damaged or has quality issues.
(2) Conditions & Timeframe for Acceptance
- Acceptance Timeframe:
You must contact customer service within 14 days after the product is delivered to the specified shipping address.
- Product Condition Requirements:
The product must be kept brand new and unused; all original accessories, packaging, tags, and labels must be intact and undamaged; clear proof and problem description (e.g., order number, problem description, photo/video evidence) must be provided.
(3) Resolution Methods
- For orders meeting the return/replacement conditions, we will cover the shipping costs and provide the following solutions:
-- Replacement: Exchange for the same product model.
-- Points Refund: Full refund of points equivalent to the redemption value.
4. Contact Us
- After-Sales Email: support@makeroad.com
- Process:
Emails must include the points redemption proof, product name, and a detailed problem description (pictures or a short video are recommended).
Customer service will respond within 48 hours to guide you through the next steps.
5. Important Notes
- This Policy does not apply if product damage is caused by improper use by the user or force majeure events (e.g., earthquake, fire, etc.).
- All returns and replacements must first be applied for via email. Products shipped back without prior confirmation will not be processed.
