Help Center
1. Frequently Asked Questions
Q: Do points expire?
A: Yes. Points are valid until the end of the following year from the date they are earned. Please use them in a timely manner.
Q: Can products redeemed be returned or exchanged?
A: Physical products that meet the conditions stated in the above After-Sales Policy are eligible for return or exchange.
Q: How can I check my points balance and order tracking information?
A: Log in to your MAKEROAD account and visit the 【My Points】 and 【My Orders】 pages to view all records.
2. Contact Us
If you cannot find the answer you need, our team is always here to help!
Official Customer Service Email:
support@makeroad.com (for after-sales support and order inquiries)
Business Cooperation Email:
sales@makeroad.com
Official Website:
https://www.makeroad.com
Service Hours:
Weekdays 9:00 AM - 6:00 PM (GMT+8). We will respond to your email within 48 hours.
